FAQ

Default solution folder, feel free to edit or delete it.

What memory cards are recommended with SJCAM cameras?
16GB or 32GB original, well-known brands with high quality, high input/output writing speeds, and class 10 at least. SDHC versions are recommended. The foll...
Wed, 6 Jan, 2016 at 2:20 PM
How do I update the firmware for my camera?
To learn how to update your firmware please follow our tutorial here. SJCAM have offered both a video & a step by step guide to get you out in the act...
Wed, 2 Dec, 2015 at 5:56 PM
How do I know if my camera is an authentic SJCAM?
Please log in to www.sjcamhd.com. Or click here to get to the SJCAM Authentication Page, and then enter your Security code to check whether your ca...
Mon, 13 Jun, 2016 at 11:27 AM
How do I connect my camera with mobile WIFI?
SJCAM cameras can connect to a mobile phone with Android or IOS systems or a Panel computer via WIFI, the operation steps are as following: Install S...
Wed, 2 Dec, 2015 at 6:15 PM
Why is my SJCAM WIFI App not connecting properly?
There can be a number of reasons why the app will not connect properly: 1. Make sure you have an authentic SJCAM Action...
Tue, 14 Jun, 2016 at 5:04 PM
Why do I have flickering or tottering problem in my video footage?
Flickering is the result of several factors, framerate frequency (the number of frames recorded per second in video, or “FPS”) against a subject ...
Tue, 14 Jun, 2016 at 5:07 PM
Why does my camera produce so many files after one-time recording?
In Video mode, you may have a feature called “Loop Recording” turned on. Loop Recording cuts your videos into segments to make it more managabl...
Tue, 14 Jun, 2016 at 12:27 AM
Can SJCAM cameras be used as Web Camera?
For our cameras, the following models support the function of web camera: SJ4000 Series, M10 Series, SJ5000, SJ5000 WIFI, SJ5000x, M20 & SJ6 ...
Thu, 17 Nov, 2016 at 9:18 AM
Why is my camera Freezing?
In most cases,freezing problem is in relation with the quality of the memory card,firmware version, or the device itself. As a preliminary excluding m...
Wed, 2 Dec, 2015 at 6:40 PM
Where is my closest SJCAM distributor/retailer?
You can click here to find a corresponding distributor in your country/area or the closest one according to your location: https://sjcamhd.com/inter...
Wed, 2 Dec, 2015 at 6:44 PM